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customer service map

Making The Most Of Your Time: Managing Customer Service As A Small Business

Written by Larry Alton We’ve all been known to gripe about the computer on the other line, and sometimes those bots can be a real pain. But when you’re a small business owner, it’s worth considering the value of automating your customer service. This route can help you to make the most of a slim […]

Small Business Posts


How LIFT is Giving Owners a Boost

I help business owners create a better business presence online and offline. I do this by creating training materials and coaching sessions, instructing towards independence using the … [Read More...]

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a man reflects on a mountain top

Pause: An Opportunity to Reorient

"A pause is an opportunity to reorient." - Dan Ward in The Simplicity Cycle. As I am reading Dan Ward's new book, The Simplicity Cycle, I'm getting more familiar with the diagram/map that … [Read More...]