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Synchronize Your Communications

Stopwatch_1  To many of us are out of sync in our business communications. Email, voice mail, snail mail, face-to-face, phone calls, memos, post-its, articles, news clippings….and the matter of expectation

When I suggest to business people they should subscribe to feeds and :::gasp::: launch a business blog, their eyes roll to the back of their head. "I’ve already got so much to do."

What isn’t realized is how Search Once and Subscribe will synchronize their communications, not add to the pile. Or how blogging will communicate to a large(r) audience – and change the expectations.

Blogging has actually cut my email down – and I believe added value to my customers. Now instead of answering the same question multiple times, often clients will do a search on the blog first. Saves both of us time.

I also send posts as an answer to emails. Sometimes mine, sometimes from other blogs.

Change the Expectations. Synchronize Your Communications.

As I write this, Seth Godin posts: What’s Expected. Nice timing. Almost synchronous.

Related:
- Get Started Reading Feeds
- The IF, THEN, NEXT on RSS
- Business Blog Toolbox: Listening
- Juggling the Clock
- A Single Feed Creates a Lifetime of Loyalty
- Can You Explain How a Microwave Works?

Flickr photo by chinagrrrl

Is Compliance a Crutch to Blogging?

Here in Central Iowa, we have an abundance of Financial, Pharmaceutical, Insurance and Health Care professionals. If blogging comes up in a conversation, the crutch fear of compliance is leaned on heavily.

Using analogies and metaphors, stories and hypotheticals to make a point, then bringing it back to business in a general way could be one way around the compliance, but still develop relationships and engage in conversations.

Let’s imagine your you’re a Financial Planner and a ski enthusiast. Water and Snow. Even skateboarding. Share stories about your passion.

  • Timing
  • Balance
  • Knowing the Terrain
  • Forecasting the Weather

Sounds like you can bring that back around to business in a generic way, no?

A great example of this is what Jeff Angus does on Management by Baseball.

An advantage for Jeff is that he’s both a baseball writer and a management consultant.  So rather than using this as another crutch (caught you!), see Ann Handley’s wonderful story on Fly-Fishing and how she brings it back around to business.

With some imagination and creativity, you can engage without walking on compliance egg shells.

Besides, how does one walk on egg shells without breaking them? I never understood that phrase.

The Three C’s Are Still Working

Marry Content, Community and Commerce

A mantra in my former days as an online community builder. Here’s how we did it:

  • Provide great Content that ignites a Conversation
  • Lively Conversations become building blocks of the Community
  • A loyal Community often become loyal Customers
  • Give your Customers a "sense" of ownership in each area

Not everyone agreed then. Not everyone agrees now. Makes for a great conversation, though. The fourth point is pretty much moot. Now, instead of a "sense" of ownership, the "community" has real ownership:

  • Ownership in their own Content – which is in many ways is the beginning of a Conversation
  • Lively Conversations are building blocks of a Community
  • A loyal Community often become loyal Customers

Think about it. What have you purchased because of conversations you’ve had (online or offline)? How about services/products via opinions or experience from others in your community? A movie ticket?  A book? Music? A gadget?

People have not changed so much. Grown? Yes. Changed? Not too much. The tools have changed though.

The Water Cooler has extended its boundaries. Blogs are a platform for people (business or non) to articulate their thoughts and to engage in conversations.

Is a Saturated Market Bugging You?

PestsA few weeks ago, I was speaking with a young pest control professional who wanted to start his own business.

"I’m thinking of going into business for myself, but it’s already a saturated market." I asked about the marketing research that proved his point. "The Yellow Pages are full of exterminators."

Guess what my advice was…(Think Blog)

First stop, search the Technorati blog directory. Only six blogs have "pest control" tagged as a theme for their site. The only current site is actually a sales letter. However, searching all blog posts for "pest control", we find 27,527 posts about the subject, including this one from the MetaFilter Community Weblog: It Feels Like They’re on me Right Now.

In fact, people talk about "pest control" quite a bit. From Technorati’s results:

English posts that contain Pest Control per day for the last 30 days.
Technorati Chart
Get your own chart!

Next stop, Google’s Blog Search for "pest control" shows about 6,300 posts. Still not finding an exterminator.

We scoot over to the iBlog Business Directory and search for "pest control" – still nothing.

Toby Bloomberg shows us a bit of a rescue with RESCUE! BugBlog

I’d say it’s a wide open market for someone that wants to be found.

Flickr photo by catmadogma

How Healthy is Your Web Presence?

Let’s be honest. Some of us need to diet and won’t admit it. Some of us are nutrition freaks – and it’s going to kill us.

Some fats promote our health. Some fats increase the risk to our health.

They say that commercially packaged products are often loaded with trans fatty acids (a bad fat). Too many saturated fats can lead to health risks.

Web sites are often commercially packaged (Is that design actually a template purchased for $50? And they resold it to you for how much?). They come saturated with keywords which look great in a density cloud ("Your keyword appears 14% on each page"), but humans can’t read it.

Blogs are more organic, they grow naturally – in voice, in readership, and in search rankings. What? Search Rankings aren’t important?

Let’s be honest. You want to be findable, right? No? What’s with that half-page Yellow Book ad? Ah, yes…so people can…yep, thought so….find you.

Blogs are Good FAT, because they promote:

  • Findability: Customers find you, you find them
  • Affordability: It’s laughable when you compare – and yes, blogware can produce everything your dreamweavergolivefrontpagewhateverwysiwyg thing can.
  • Trust: Its not a bad word. People misuse it. Truth always bubbles to the top over time.

How healthy is your Web Presence?

Blogging School: At the Bookstore

Growing up, one of my favorite times of year was "Back to School" – not necessarily going back, but getting a bunch of new stuff. Books. Clothes, School Supplies. Loved it!

With our Blog Workshop set for Thursday – and the launch of our Get Started Blogging webinars just on the horizon (September 7th – details to come) – I thought it appropriate to share thoughts on the growing number of Business Blogging Books available.

Blog Wild: A Guide for Small Business Blogging by Andy Wibbels: I often recommend this book for the DIY-types. It’s a handy guide that answers your basic theoretical questions (Are Blogs Like Discussion Forums?) and uses TypePad as its preferred platform. The home run line can be found on page 75.

PublishprosperPublish & Prosper Blogging for your Business by DL Byron and Steve Broback: In natural progression, this book covers the basics in detail and goes a bit deeper – especially when considering design and which blogging platform is right for you. Chapter 4 is worth the price all by itself.

Blog4biz_1Blogging for Business by Shel Holtz and Ted Demopoulos: I recommend this to business people who have either been publishing or monitoring blogs for a short time. Going deeper into the thought process of launching a blog, monitoring other blogs and measuring your success. Every business approaching blogging should read Pages 81-83. Ted’s got a new book coming out mid-term (November).

Corporate_1The Corporate Blogging Book by Debbie Weil: More corporate and organizations I work with are starting to leverage the power of blogs and feeds internally. Moving forward, I plan on bringing a copy of Debbie’s book to each "corporate" client I work with. Chapter 9 is worth the price of admission alone (Though I could say the same for Chapters 3 & 4).

BlogmktgBlog Marketing by Jeremy Wright: It wouldn’t surprise me if this tome is already being used as a text book in some universities. Chapter 9′s "Dealing With Negativity" is one I’d like to be able to email to prospects, for that seems to remain a big fear (Is the alternative "Ignoring Negativity"?)

While the books above include a lot of the "how-to" – and choosing any one or combination will put you on the right track, there are two other books that should be within reach:

NakedconvNaked Conversations by Robert Scoble and Shel Israel: Those I have recommended this book to often come back with "Now I get it."  Good enough for me. Your turn.

Cluetrain

Cluetrain Manifesto by Chris Locke, Doc Searls, David Weinberger: I first read this when I was building online communities at the turn of the century. The shift from a "sense" of ownership to actual ownership was about to take place. Now it’s hear. The Cluetrain continues its trek. Hop aboard.

Additional Note: Darren Rowse’s community of ProBloggers are compiling a list of Essential Books for Bloggers. Good stuff.

technorati tags: Blog Wild Publish and Prosper Corporate Blogging Book Naked Conversations Cluetrain Manifesto

Static Guard for (Cob)Web Pages

There are many ways (besides Flash) to put some dynamics into your static web pages.

One way is with FilmLoop (an angel told me about it). We’re using FilmLoop on a teaser page for FoundThings – a great little boutique in the Des Moines East Village – until we build out the blog site.

Or, you could put a video on YouTube, like we did at Benra Sales. The best thing about YouTube is it’s easy for your viewers to pass it on to others.

Another way is to use FeedBurner’s BuzzBoost, which takes the headlines from your blog and allows you to place them on a static web page. As an example, I’ve done this at CopywritingWatch – an archive of my previous blog efforts.

These aren’t all of them by any stretch. What tools do you use as a static guard for your web site?

Then Again, Quit Using Bloglines

As an update to my previous post (and I’ll stand by what’s written), I will no longer be suggesting Bloglines as an alternative aggregator – until they fix a big problem.

I just tried to subscribe to this blog via Bloglines. Four choices came up (even though it’s all the same feed from FeedBurner- and my code only points to this feed: http://feeds.feedburner.com/Converstations.

Bloglines

I’ll need to find a different solution if Bloglines makes subscribing so difficult. Hope I can find one in time for tomorrow’s workshop. Thankfully, only 30+% of our subscribers use Bloglines.

technorati tags:  

Blog Whisper: Fascinating Rhythm

Fred1In Dancing: "Heel-Ball-Toe, Heel-Ball-Toe."
In Blogging: "Type-Link-Publish, Type-Link-Publish."

If you’re not yet in the rhythm of blogging frequently, the best way to start – is to start now.

I know, you’re agonizing over every word. You’re wondering if people will like what you have to say. Will it get picked up by the A-List? Or Digg?

Frankly, if you’re blogging as an extension of your business – that’s not important unless your target customer base IS the A-List.

Forget trying to post a prize-winning journal entry, just say something. If we were sitting down at your desk, we wouldn’t just stare at each other – I’d soon leave.

Look at Darren Rowse‘s recent project, Habits of Highly Effective Bloggers. What was the No. 1 habit? Posting Frequently.

Tom Vander Well recently posted about CSRs getting a rhythm (emphasis mine):

"When CSRs are on the phone taking call after call it allows them to get into a rhythm. You’re sharp, you’re crankin’, you’re on your game as the calls keep coming. When things are slow, CSRs are often focused on other things."

How do you battle blogging inertia? Ah-one, and ah-two…

technorati tags: Blog Whispers

Comments: Litterbugs

We used to manage a large piece of property right down the street from a McDonald’s and Taco Bell. On the other side of us was a large theater complex. Multitasker that I am, each morning I would walk our dog and pick-up the trash left behind. Litter happens offline.

Maybe your blog is getting the online version of litter – spam comments. In some ways, that’s a sign that you’ve arrived. it happens to everyone eventually. So multitask. When you check your stats or write a new post, pick up the trash (spam). Spam happens online.

Maybe you’re looking for a way to stop – or at least slow down – spam. Make sure the fence you build doesn’t also keep out comments.

Ed Kohler shares How to Combat Blog Spam with some good suggestions in the post and in the comments, including information on CAPTCHA.

I’ve heard great things about the Akismet plug-in, though I don’t use it myself. Akismet is available for WordPress (here) or MovableType 3.2 or higher (here under "Other…").

What techniques do you have to battle the online litterbugs?

Photo on Flickr by Kevin "The Rocketeer" Trotman

technorati tags: Akismet
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