Reputology: Review Monitoring Within HootSuite

Reputology App ExampleOne of the things small town restaurants and roadside motels ask about is how can they monitor and resolve some of the reviews they are getting on services such as Yelp or TripAdvisor.

It’s a much better question than the head-in-sand approach of a few years ago.

And as one Boston-area sandwich maker can bear witness to, is how a flurry of great reviews on Yelp can lead to national exposure.

Recently, Reputology launched its app within the Hootsuite toolset, allowing you to track in real time when reviews are posted and begin engagement right away.

Reputology allows you to track singular or multi-site locations, forward and delegate reviews by location or responsible person within your operation.

Not just for restaurants and hotels, but other markets having reviews are or soon will be available too. Auto Dealers, Spas, and Wedding Planners, can also use Reputology to track their reputation.

More? Here is an FAQ-like page from Reputology, Shane Barker’s recent review, and Douglas Karr’s thoughts on the app.

The rapid growth of social, mobile, and local – and the combination of SoLoMo – makes tracking your reputation and reviews an important piece of building your business presence.

Whether you’re in Chicago or Chico, Braintree or Broken Arrow, and all roadsides in between – it’s always good to know what they are saying about your business.

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