Didn’t Your Mechanic Warn You About the Brakes?

By on October 24, 2006 in Blogging with 4 Comments

Collision Imagine you take your car in for its scheduled oil change and wheel alignment. You love your car. You’d like to think your mechanic loves your car too. Right?

A few days after you take your car in, you begin hearing a metallic scraping sound. You take the car back to the mechanic and ask about brakes. You need new pads. Why didn’t he tell you?

"You didn’t ask for new brakes – you only asked about the oil and an alignment."

Wait a minute!! Who’s the expert here? What kind of mechanic would only fix what you ask for. Is that good customer service? He’s supposed to be an expert and alert you of such things, no?

Of course     if you developed the mechanic’s web site       and didn’t tell him about RSS feeds and blogging…

Flickr photo by kenney r1

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  • Brooke

    GREAT BLOG!!! Doctors need to think the same thing…just because your patient didn’t ask you to check their blood, if something was wrong with it, shouldn’t you tell them???

  • http://www.converstations.com Mike Sansone

    I feel another post coming on, Doctor. Great point.

  • http://purplewren.typepad.com/purplewren/2006/10/what_does_custo.html PurpleWren

    What Does Customer Service Have To Do With It?

    I wanted to share an example of what I think is excellent customer service. We recently purchased a tree from Bob Lenc Garden Center. Originally we picked out a red oak, but there was a scar on the trunk that

  • Oliver Hitchings

    Hi I have just read your comment about poor customer service you think you have experienced. Speaking as a mechanic in the UK with 30years experience I fail to see what the mechanic in question did wrong! If you want different parts of your vehicle inspected you should have a service not just an oil change! With reference to blood comment, if you want to find out what’s wrong with medically you have a medical assessment don’t you? Do you get a full physical for a sprained wrist?
    Mechanics can’t make a viable business if they carry out full inspection to all cars that come in through there workshops. It takes time and money to inspect vehicles. I suggest you spend it next time to get a full inspection carried out, it will save money in the long run.

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