My friend Doug Mitchell recently wrote about his recent Customer Service Victory with Century Theater (now a Cinemark company) at Jordan Creek Town Center.
Doug writes: "I’ll continue to patronize them and spread the word that they care about their customers. I might even host a seminar or meeting there now."
As I am a fan of Panera (yes – still), my wife is a raving fan of this same movie house. If she doesn’t show up for a movie, they call to see if she’s feeling alright.
Today, we printed out Doug’s post and Cindy is hand-delivering it (or feeding it) to the theater manager. A human feed aggregator. Too bad we didn’t have one of the CafePress RSS shirts handy.
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Find Your Social Media ROI
I hear it from a lot of business owners: “Where is the ROI with all this Social Media?“ If this is a question you ask yourself, maybe we should work together a bit more. We can work together solo, or via a professional learning community. Find and increase your ROI. There is a “there” there.
