The Carnivale of Customer Service is being hosted by Meikah at Custserv -The New Competitive Edge this week. The theme is Providing Impossible or Exceptional Service.
People hear me talk up giving the customer a "sense of ownership" quite a bit. But the customer service folks should also take a "sense of ownership" – ownership in the customer’s want or problem.
Too many times, the counter (or desk, phone, computer, what-EVER) becomes a dividing line separating two sides about to do battle.
- Eliminate this barrier.
- Move to the customer’s side of the counter.
- Become an assistant buyer (problem-solver).
Next time you’re faced with an impossible customer service situation, sing this:
Let’s Own This Together (as in "Let’s Stay Together")
I’m, I’m so in love with you
Together, we’ll see this thing thru
You’re important to me
‘Cause you make our brand have real value
And I want to plant a smile on you.
How, oh tell me, how can I make your day
So you’ll turn to others and say
"Did you see what they did for mee-eeee!"
Let me, be the one who provides you a "Wow!"
Together, we’ll have produced a Purple Cow.
Let’s, let’s own this together
Co-owners whether, whether,
My day is good or bad, happy or sad.
How do you become an Exceptional Service Provider?
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Find Your Social Media ROI
I hear it from a lot of business owners: “Where is the ROI with all this Social Media?“ If this is a question you ask yourself, maybe we should work together a bit more. We can work together solo, or via a professional learning community. Find and increase your ROI. There is a “there” there.
