What Makes a Blog Different? The Talk

Okay, so we’ve gotten past the tools question. What about the RBI…err…ROI of Blogging?

Jordan Behan at TellTenFriends Marketing shares this great find in Blogs Equal Traffic, Part Deux: "People are more interested in what I have to say than what my site is selling."  Amen!

My good fri-ent (friend first, client second), Tom Vander Well at QAQnA has shared findings of how prospects and clients are reading his blog, gleaning quality information from what Tom is saying, then making decisions to hire Tom’s company.

So, in alphabetical order – RBI (Relationships Built Intentionally) first, ROI (Return on Investment) second.

Back to the question: "What’s a blog going to do for my business that other marketing materials aren’t already doing?"  Simple: Engage your customers and colleagues in a real-time, relevant dialogue that builds long-lasting relationships.

Remember, sometimes the question isn’t always the question. Ann Handley of MarketingProfs brings this up in her comment, wondering if the question "…is really the subtext of fear: ‘What could I possibly have to say?’ "

Ann goes on to point out "…smart business owners/marketers understand is that blogs are not just vehicles to TALK…but also to listen."  Amen! (two Amens in one post – phew!)

See where we’re headed with this bloggin’ thing?  Engaging in a conversation, both roles.

People do business with people….with people they know, and people they like.  Building Relationships. Your other marketing materials cannot, will not and do not do that.

Yes, Virginia – there is an ROI of Blogging. But it comes after the RBI of Blogging.

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Find Your Social Media ROI

I hear it from a lot of business owners: “Where is the ROI with all this Social Media?“ If this is a question you ask yourself, maybe we should work together a bit more. We can work together solo, or via a professional learning community. Find and increase your ROI. There is a “there” there.

  • http://www.customersarealways.com/2006/06/what_makes_a_blog_different_se.html CustomersAreAlways

    “What Makes A Blog Different” Series At Converstations

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  • http://cdccustomerservice.blogspot.com Tim Whelan

    Listening is primary, but so is the interactive possibility of the blog. It isn’t just a feed back tool as you have also pointed out, however most people have established their blogs as opinion forums not focused on the development of the customer relationship element and leave little for listening or business.
    This is also true of most marketing firms that have ventured into the blog arena. Marketing for most small businesses is still a paradox, however personnel relationships with their clients isn’t. That means real conversations and customer involvement in the overall customer development process both in and out of the blog.
    The greatest number of business related blogs is still highly business centered or opinion focused and hasn’t captured the client side of the formula. However customer relationship building is only one aspect of what a blog can do or how it can build a business.

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