Subscribe New Here? Want to never miss a post? Subscribe to my RSS feed and get each post delivered right into your browser or email. Thanks for visiting!

« Got Your Business Ears On? | Main | Whistle Stops - South Bay Edition »

If You Ever Plan to Motor West...

Early thoughts from our first day of a long weekend...

We used to fly a lot, but haven't in a couple years...I can't stand the self-service ticket stuff. Not that I don't understand it, but the imposters wearing Northwest Airlines uniforms should go hang out somewhere else or charge me more and help. When I asked for help with a few things (checking in bags, making sure my dog was okay in the cabin, directions to the gate), they looked at me like I was bothering them. Northwest Airlines just lost a customer! NWA = Never Will Again.

On the other end of the service spectrum, Enterprise keeps on impressing. Walked right up to the counter, care at the ready, bottled water (cold) delivered with the keys. Now if Enterprise could fly us home...

San Jose Int'l Airport is still ancient. They've been remodeling it since forever ago, but the old terminal is still ...old.

I must be getting old. We've been here less than a day and I'm ready to go back home. Of course, having grown up in Monterey and living in San Jose for several years, I see things from a nostalgic view rather than a tourist view. Speaking of views, I do miss the landscape put here.  Stunning beauty.

Next time we drive (thanks for that reminder Northwest).


TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d834516aff69e200d8345f00ae69e2

Listed below are links to weblogs that reference If You Ever Plan to Motor West...:

» Not So Helpful CSR's from CustomersAreAlways
It's amazing to me how customer service reps act when you ask them a question or, God forbid, need help with the product that they sold to you. I'm reminded of a time I went in to Michael's to purchase... [Read More]

Comments

blog comments powered by Disqus
Technorati Bookmark: If You Ever Plan to Motor West...
Categories Archives
Archives by Category
Archives by Month
Around the Conversphere
Mike Sansone at LinkedIn mikesansone at delicious
MikeSansone at MyBlogLog
Follow Me on Twitter - ConverStations
Mike Sansone on Facebook
MikeSansone at StumbleUpon
MikeSansone at FriendFeed
A Video Channel Coming Soon

From Trains Gone By...

Powered by Stuff-a-Blog

ConverStations?

  • Believing that Blogs are Conversation Stations, I coach business and education leaders to use Blogs and Social Media as platforms for conversations. Connect with your customers and amplify your relationships.

Mike Sansone
Conversation Conductor
Social Mediatician
1388 NW 138th St
Clive, IA 50325
Ph: 515-778-8527
Fx: 801-772-8257

Subscribe to Feed


Community

Miscellany

  • Add to Technorati Favorites
  • Iowa Blogs

    Top 25

    Sob1

    Mug


Kick in the Caboose

  • Get Started Blogging
Blog powered by TypePad
Lijit Search