Ron Holt - Maid on a Mission

Ron Holt is cleaning house - literally. First stop - Florida. Coming soon - the globe.

Holt operates Two Maids and a Mop. He's set to open another location in Panama City. Customers can't wait. Like Ron, we feel sorry for the competition.

Listen to some of these customer-friendly gems, found on the company's site or blog:

• "We allow our customers to grade their cleaning service and the feedback directly affects their cleaner's pay rate"  (About Two Maids & A Mop)
• A Customer Advisory Board instead of a Board of Directors.
• "Create positives out of your industry negatives"
• We do promise that we'll be the provide better customer service than any other cleaning company in the world." How? Here's one of many ways.

The enthusiasm on this blog is absolutely contagious. Shouldn't everyone have this kind of energy? If Tom Peters owned ran a cleaning service, this would be is how he'd do it. Someday, Ron will be one of Tom's Cool Friends.

If you're a small business owner, you can learn a lot by reading Ron's blog regularly (here's his feed).

I've never met Ron Holt. But I hope I do someday. My wife hope he opens up a location in Des Moines, Iowa very soon.

As I look at Ron's blog, there's three minor adjustments I'd suggest (and one major one):

1. Use tags to become findable.
2. Link out to other blogs to extend the conversation. (See # 4 in the mantra)
3. Make it easier to subscribe to the feed. (FeedBurner Instructions for Blogger)
4. Allow comments!

Keep up the great work Ron! Let us know when you reach Iowa.

Technorati Tags: Business Blog, Florida, Iowa, Customer Service, Small Business,

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