Continual Improvement Requires Your Continuous Efforts
My grandfather was a carpenter by trade. When he wasn’t working on someone else’s house, he was working on his own.
Some projects seemed to take a long time because he would work on the others before his own. Yet he was always making small improvements or finishing tasks of the larger projects.
During one of his larger projects, I asked when he was going to be done with the house? “Never done,” he said. He knew by my raised eyebrows there was at least a handful of follow-up questions in my head.
He explained that this house once saw a family with three young boys. As time changed, so did the use of the property:
- As the boys grew and priorities changed, the backyard became a work area instead of a play area.
- As the sons moved out, traffic patterns in the house changed.
- As my grandparents became more involved in community work, more guests would visit.
- As my grandfather aged, the improvements slowed.
Times changed and so did the needs of the house. By recognizing the external changes, he was able to make internal changes – and sometimes anticipate them.
In business, times are always changing. Whether the change comes from internal or external forces, change is going to come.
Continual improvement – small changes when deemed appropriate or necessary – help avoid stagnation. With a vigilant eye towards small improvements that make sense, and continuous efforts to improve the experience for your customers, your employees, and yourself – you can find comfort in the term, “Never Done.”
When it comes to dynamic pieces of your business – your website, social media, mobile developments, advertising budgets, networking opportunities – “Never Done” will come in handy.
Photo via morgueFile by Alvimann